Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Partner," "you") and Taven Health, Inc. ("Taven Health," "we," "us") governing your access to and use of the Waypoint Intelligence platform, APIs, data feeds, dashboards, and related services (collectively, the "Platform").

By accessing or using the Platform, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization.

2. Platform Description

Waypoint Intelligence is an enterprise healthcare pricing intelligence platform that provides access to:

• Negotiated rate data from hospitals and ambulatory surgery centers
• Standardized procedure pricing across 860+ medical procedures
• Facility-level analytics for 4,750+ hospitals and 6,500+ surgery centers
• Derived metrics, benchmarks, and comparative analytics
• API endpoints for programmatic data access

Data is sourced from government-mandated price transparency filings and processed through Taven Health's proprietary validation and standardization pipeline.

3. Access and Accounts

3.1 Eligibility

The Platform is available to authorized business partners, healthcare organizations, employers, health plans, and their designated representatives. Individual consumer access is governed by separate terms at tavenhealth.com/terms.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must notify us immediately of any unauthorized access at security@tavenhealth.com.

3.3 Access Restrictions

You shall not:

• Share credentials with unauthorized parties
• Attempt to reverse-engineer, scrape, or systematically extract data beyond API rate limits
• Use the Platform for any unlawful purpose
• Resell or redistribute raw data without a separate data license agreement
• Attempt to re-identify de-identified data or correlate it with protected health information (PHI)

4. Healthcare Data and HIPAA

4.1 Nature of Data

The Platform provides healthcare pricing data derived from publicly available price transparency filings. This data does not constitute protected health information (PHI) as defined under HIPAA, as it contains no patient-identifiable information.

4.2 BAA Readiness

While the Platform does not process or store PHI, Taven Health maintains HIPAA-aligned security practices and is prepared to execute Business Associate Agreements (BAAs) with covered entities and business associates where required by the nature of an expanded engagement. Contact compliance@tavenhealth.com to initiate a BAA.

4.3 Data Handling Obligations

Partners who integrate Platform data with their own systems containing PHI are solely responsible for ensuring HIPAA compliance within their environments. Taven Health makes no representations regarding the compliance of downstream integrations.

5. Data Usage Terms

5.1 Permitted Uses

Subject to your subscription tier and these Terms, you may use Platform data for:

• Internal business analytics and decision support
• Healthcare cost benchmarking and transparency initiatives
• Integration into authorized products and services (with appropriate attribution)
• Research and reporting (with aggregation requirements per your license)

5.2 Prohibited Uses

You shall not use Platform data to:

• Engage in price-fixing, bid-rigging, or anti-competitive practices
• Discriminate against patients or providers based on pricing data
• Misrepresent data accuracy or currency
• Combine Platform data with PHI to re-identify individuals

5.3 Attribution

Where Platform data is displayed or published externally, appropriate attribution to Taven Health / Waypoint Intelligence is required unless your license agreement specifies otherwise.

6. Intellectual Property

6.1 Taven Health IP

The Platform, including its design, software, APIs, documentation, derived metrics, benchmarks, quality scores, validation methodologies, and proprietary algorithms, are the exclusive intellectual property of Taven Health. No license is granted except as expressly stated in these Terms.

6.2 Data Ownership

Raw pricing data sourced from government-mandated filings is publicly available. However, Taven Health's standardized, validated, and enriched data products — including derived metrics, quality scores, facility rankings, procedure mappings, and analytical outputs — constitute proprietary intellectual property of Taven Health.

6.3 Feedback

Any suggestions, ideas, or feedback you provide about the Platform may be used by Taven Health without obligation to you.

7. Service Levels and Data Accuracy

7.1 Availability

We target 99.9% uptime for the Platform but do not guarantee uninterrupted access. Scheduled maintenance windows will be communicated in advance through the Platform dashboard.

7.2 Data Currency

Data is refreshed on a rolling basis as source filings are updated. While we strive for comprehensive and current data, Taven Health does not warrant that all pricing information is accurate, complete, or current at all times.

7.3 Not Medical or Financial Advice

Platform data is provided for informational and analytical purposes only. It does not constitute medical advice, insurance guidance, or a guarantee of actual healthcare costs.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAVEN HEALTH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO:

• Decisions made based on Platform data
• Loss of profits, revenue, or business opportunities
• Data inaccuracies or omissions
• Service interruptions or security breaches

IN NO EVENT SHALL TAVEN HEALTH'S TOTAL LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR PLATFORM ACCESS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Indemnification

You agree to indemnify, defend, and hold harmless Taven Health, its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.

10. Termination

Either party may terminate access under these Terms upon 30 days' written notice. Taven Health may immediately suspend or terminate access for material breach, including unauthorized data usage or security violations. Upon termination, you must cease all use of Platform data and destroy any cached copies within 30 days.

11. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in King County, Washington.

12. Changes to Terms

Taven Health may update these Terms from time to time. Material changes will be communicated via the Platform dashboard and email notification. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact:

Taven Health, Inc.
Email: legal@tavenhealth.com
Web: tavenhealth.com